Support

Questions, problems or ideas? Email support@millhilltube.app. We usually reply within two working days.

Seeing wrong times on the board? Use Report an issue in the app. It includes the board as you saw it, which helps us fix the cause.

Board Pass subscription

What it costs

Board Pass unlocks the live board. It costs £3.90 a month or £19.90 a year, and new subscribers get a 7-day free trial. Payment is taken by Apple at the end of the trial unless you cancel at least 24 hours before it ends. The subscription renews automatically until you cancel.

Cancel or change plan

On your iPhone, open Settings → your name → Subscriptions → Mill Hill Tube, or use Manage subscription in the app. When you cancel, you keep access until the end of the period you've paid for.

Restore a purchase

New phone or reinstalled the app? Tap Restore purchases on the subscription screen while signed in to the same Apple account. There's no separate login. Your subscription is linked to your Apple account.

Refunds

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

About the data

Departure times come from Transport for London's live feeds and timetables, processed by our servers every few seconds. They're predictions: trains can be delayed, cancelled or reformed at short notice. Always check station announcements when it matters.